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Returns and Cancellations

Refund policy;

Return of Product.

When returning a product, it is the sole responsibility of the customer to ensure that any goods are repackaged securely and goods are recieved back in the same condition they were recieved in. Only when goods are recieved back in the condition sent, will a refund be issued.

Refund Method

Refunds will be made by the method of payment which was used to pay for the instrument/item ie PayPal to PayPal, Wire to Wire, Cash to Cash.

We will offer a refund to customers if they’ve told us within 14 days of receiving their goods that they want to cancel. They have another 14 days to return the goods to us once we have been notified.

Under the consumer rights act 2015, a consumer has up to 30 days to reject goods as stated below; 

The time limit for exercising the short-term right to reject is the end of 30 days beginning with the first day after these have all happened—

(a)ownership or (in the case of a contract for the hire of goods, a hire-purchase agreement or a conditional sales contract) possession of the goods has been transferred to the consumer,

(b)the goods have been delivered

Full consumer right act can be found by clicking this link;

I would highly recommend the team at Sowerby Bros. They always go above and beyond and in an emergency repair scenario they always manage to pull it out of the bag.
Always go above and beyond
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